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Home > Shipping Information

Shipping Information

We ship quickly and offer many choices of shipping methods to fit your needs. Orders are normally shipped on or before the next business day. (Business days exclude Saturday and Sunday, and all U.S. Mail holidays (click here for a list of holidays.) All delivery time estimates in the Shipping Methods section below are figured from the date the order leaves our facility.


Out-of-Stock Items
Our shopping cart software tracks stock levels of our products, so being abel to add an out-of-stock item to your cart is rare; however, it does happen occasionally due to human error in entering the products into the system (Karen is the human who sometimes makes errors!). If you purchase an item that is out-of-stock, we will contact you to make arrangements to refund, or cancel the order. We will make every effort to contact you, but if we are unable to reach you by shipping time, we will send your order (minus the out-of-stock item) and refund you for the missing item.


Shipping Charges
Your shipping costs will depend on the weight of your order, and the shipping method you choose.


Shipping Methods
It is very important that you read and understand the service standards and availability for all of your shipping options. We ship as quickly as possible, but once it has shipped, it is out of our control and delivery is up to the carrier. Please choose a shipping method that you are comfortable with and understand. Specific service availability will depend on various factors, such as delivery location and order weight. Available options will appear during checkout.

USPS First-Class Mail:
If your package is 13 ounces or less, First-Class Mail offers the best value for your postage dollar. Time in transit varies by location, and is anywhere from 2-6 business days. Delivery Confirmation number is included.

USPS Priority Mail:
Fast, economical shipping with 2-3 day service standard to most locations, and includes Saturday delivery. Although 2-3 business days is the standard and fairly reliable, it is not guaranteed. If you need a guaranteed option, please see Express Mail or UPS options below. Delivery Confirmation number and limited tracking are included.

UPS Ground Service:
Delivery time is based on distance to the destination, anywhere from 1-5 business days. This does not include Saturday delivery. A tracking number is provided. UPS charges more for residential deliveries. Since most of our customers are residential, the residential fee is figured into your shipping charge. If your delivery address is a commercial address, please let us know and we can refund you for the residential charge (about $2.00 per shipment). Also figured in is the UPS Fuel Surcharge.

UPS 3 Day Select:
Delivery time is 3 business days, with delivery by end of day on the third day. This is from the time the order is shipped, which is typically the business day after the order is placed. This does not include Saturday delivery. A tracking number is provided. UPS charges more for residential deliveries. Since most of our customers are residential, the residential fee is figured into your shipping charge. If your delivery address is a commercial address, please let us know and we can refund you for the residential charge (about $2.00 per shipment). Also figured in is the UPS Fuel Surcharge.

UPS 2nd Day Air:
Delivery time is 2 business days, with delivery by end of day on the second day. This is from the time the order is shipped, which is typically the business day after the order is placed. This does not include Saturday delivery. A tracking number is provided. UPS charges more for residential deliveries. Since most of our customers are residential, the residential fee is figured into your shipping charge. If your delivery address is a commercial address, please let us know and we can refund you for the residential charge (about $2.00 per shipment). Also figured in is the UPS Fuel Surcharge.


UPS Next Day Air:
Delivery time is next business day, with delivery usually by 10:30am. This is from the time the order is shipped, which is typically the business day after the order is placed. This does not include Saturday delivery. A tracking number is provided. UPS charges more for residential deliveries. Since most of our customers are residential, the residential fee is figured into your shipping charge. If your delivery address is a commercial address, please let us know and we can refund you for the residential charge (about $2.00 per shipment). Also figured in is the UPS Fuel Surcharge.


Shipping Address
If you choose a USPS shipping option, please make sure you use a USPS deliverable address. If you have a street address and a P.O. Box, please use your P.O. Box. UPS does not deliver to P.O. Boxes, and requires a physical street address. Undeliverable addresses can cause a delay in the order processing time.



Free and Flat Rate Domestic (U.S.A.) Shipping
We are currently offering free shipping for orders meeting or exceeding $75 and Flate Rate $6.95 shipping on orders meeting or exceeding $50. No coupon code is necessary. If your address qualifies (the country must be selected as United States) the free or flat rate shipping will simply appear as an option. Please note that we will use a shipping method of our choosing. Typically it will be either USPS Priority Mail or UPS Ground Service. If you prefer, you may pay for another shipping method of your choosing.



International Shipping
Your shipping costs and available shipping methods will depend on the weight of your order, and your country. Typically, for International orders, First Class Mail International, Priority Mail International and Express Mail International are available. If you are interested in shipping to your country and it is not in our system, OR if no available options come up for your country, please contact us. We can certainly add countries to our list if there is interest.

USPS First Class International:
This is least expensive method for international shipping and is available for packages weighing 4 pounds or less. There is no tracking available for this method, and delivery time is anywhere from 1 - 5 weeks depending on your location and other factors. We ship as quickly as possible, but once it has shipped, it is out of our control and delivery is up to the carrier.

USPS Priority Mail International:
This method costs more than First Class International, but includes a tracking number and typically takes less time for delivery. Delivery time is usually takes between 1 and 2 weeks depending on your location and other factors. We ship as quickly as possible, but once it has shipped, it is out of our control and delivery is up to the carrier.

USPS Express Mail International:
This method costs more than Priority Mail International, but includes a tracking number and delivery time is guaranteed at 6 business days or less, depending on your location. Please contact us to get a specific guaranteed date. Orders will be sent the following business day after placing order.

ATTENTION INTERNATIONAL CUSTOMERS:
Karen's Cookies is not responsible for duty taxes that may be due upon arrival of your order from foreign customs. Duty taxes are determined when your package goes through customs, and we have no control over it. It is your responsibility to research the duty taxes for your country and place your order accordingly. Also please be aware that the contents and value of your package will be listed on the outside of the box for customs.


If you have any questions concerning shipping costs, please feel free to contact us.





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